If you’re an Airbnb host, you might have wondered how important it is to actually meet your guests in person. We all know that a host can really drive up his or her ratings by being super friendly, and some guests acutally overlook negative things about the actual apartment just because the host was so nice.
A good airbnb host knows how important it is to make guests feel welcome when they arrive. That’s why some hosts go great lengths to meet and greet every single guest personally, show them around the house, answer questions the guests might have and perhaps give some personal travel recommendations.
If you’re an airnbnb host, and you’re tempted to skip the whole “greet-the-guest” process, I don’t blame you. It can be tedious to meet new guests every few days and give the same tour around the house over and over again. Guests also tend to show up later than they estimate, which results in longer waiting time for the hosts.
Hosts that have chosen not to greet their guests in person usually leave a key in a Master Lock Box, which allows guests to check in themselves. Other hosts hire people to open up for the guests and sometimes to show them around too.
You may think that choosing not to greet your airbnb guests in person could result in lower ratings, and maybe that’s true in some cases. However, there are several ways to make up for your absence, and show that you care for your guests although you’re not there.
Here are four tips to make your airbnb guests feel welcome without greeting them personally:
1. Keep putting effort into communication
Good communication is key to being a good host. You can still be 100% on top of your communication with guests although you will not greet them personally.
In my opinion, the key rules to good communication between host and guest are:
- Check your phone regularly
- Respond right away
- Be personal
- Don’t be passive aggressive or negative
2. Leave a note + the house rules
If nobody is greeting the guests, it’s important that they can familiarize themselves with the property. Write down the house rules in a clear and simple manner and the same goes for basic stuff your guests need to know. If there’s a little trick to turning the washing machine on, let them know. If there’s a “hidden cupboard” with kitchen utensils, tell them where it is.
Mentioning the name of your guests somewhere on the note is a strong move. And if you’re super ambitious, you can leave a little welcome gift for your guests, preferably with a handwritten note.
3. Leave some travel recommendations
Some people prefer staying in airbnb apartments rather than hotels because they really see the benefit in being able to get travel recommendations from a local.
There’s tremendous value in sharing your knowledge about the destination with your guests, and most of them really appreciate your effort.
This can be tricky if you’re not there, but there are other ways for you to share recommendations with your guests. You could for example leave a map and jolt down some notes on your favourite places in the neighbourhood.
Another great way to share recommendations with your guests is a tool called Wanderguide, which allows you to create a custom made travel guide for your guests. Then you just share the link with them. There are also benefits for you – if you add tours to your Wanderguide and your guests purchase them, you will get a compensation.
4. Ask how everything is going
Sending a short message while the guests are staying at your place, just to let them know that you’re there for them, will reassure your guests that you care.
Ask them how it’s going and whether they need something. They might not reply, but they will definitely appreciate the gesture.